This Privacy Policy is designed to inform you how LucidEdge collects, uses, and protects your Personally Identifiable Information (PII) when you visit our website or interact with our services.
 
By using our website or services, you agree to the practices described in this policy.
 
 
 
1.  What Personal Information We Collect
 

When interacting with our website, you may be asked to provide your:
 

• Name

• Email address

• Phone number

• Business details (e.g., company name, website URL)

• Project preferences or service-related information

 
 
We collect this information when you:
 

• Submit a form

• Place an order

• Book a discovery call

• Use live chat or support features

• Subscribe to our newsletter

• Interact with our site content

 
 
 
 
2. How We Use Your Information
 
 
We may use your information to:
 

• Deliver custom video and creative services

• Personalize your experience with LucidEdge

• Process orders and manage projects efficiently

• Respond to customer service inquiries

• Send project updates, promotional emails, or follow-ups

• Improve our website and service offerings through analytics

 
 
 
 
3. How We Protect Your Data
 
 
Your information is stored on secure systems and accessed only by authorized personnel. Sensitive data (such as payment details) is encrypted via SSL (Secure Socket Layer) and processed by trusted third-party gateways. We do not store credit card information on our servers.
 
We perform regular security audits and updates to ensure your data is safe.
 
 
 
4. Cookies
 
 
Yes, we use cookies. These help us:
 

• Remember your preferences

• Understand how users engage with our website

• Improve site performance and functionality

 
 
You can modify your browser settings to disable cookies. However, certain features may not function optimally without them.
 
 
 
5. Third-Party Links & Services
 
 
We do not sell or trade your information. While our site may include links to trusted partners (e.g., payment providers or analytics tools), we do not share your personal information with third parties without your consent.
 
We use tools such as:
 

• Google Analytics

• Google AdSense (for remarketing and behavior tracking, if applicable)

 
 
These tools may use cookies to help us better understand our users. You can manage Google ad settings here.
 
 
 
6. Your Privacy Rights (CalOPPA, GDPR, and Others)
 
 
In compliance with privacy laws such as CalOPPA and GDPR:
 

• You may access and update your personal data upon request

• You can request deletion of your information

• You may opt-out of email communications at any time

 
 
We honor Do Not Track signals and do not use unauthorized behavioral tracking when they are enabled.
 
 
 
7. Children’s Privacy (COPPA)
 
 
LucidEdge does not market or knowingly collect information from individuals under the age of 13. If such data is discovered, it will be promptly deleted.
 
 
 
8. Data Breach Protocol
 
 
If a data breach occurs, we will notify affected users via email within 7 business days, as per Fair Information Practice Principles.
 
 
 
9. CAN-SPAM Compliance
 
 
To comply with the CAN-SPAM Act, we:
 

• Don’t use misleading subject lines

• Always include our business contact information

• Provide clear unsubscribe options

• Honor unsubscribe requests promptly

 
 
To unsubscribe from emails, simply click the link in our emails or contact us directly.
 
 
 
10. Contacting Us
 
 
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
 
📩 Email: yuanchen@lucidedge.agency